SHIPPING POLICY AND INFORMATION

Petzenia is commited to deliver your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekend or on public holidays. We deliver all our products to all the locations across India (Except Petzenia Meals).

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within time shown on the product page. However, a delay of 72 hours is possible from the designer / manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.

WHEN DO WE DELIVER

All domestic orders are shipped by delivery company between 9am – 6pm, Monday to Saturday. It takes maximum of 7 days for national shipping.

SHIPPING IN INDIA

There is a nominal fee of Rs 50 per order for shipments in India. This is to maintain the service level and provide your product on time. The shipping charge is non-refundable.

INSURANCE

Petzenia insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Petzenia and transfer of responsibility in the same way.

TAXES & DUTIES

For Indian Customers Product Prices displayed are inclusive of all taxes and duties. Company is not responsible for any Custom duties. The information about customs if applied will be informed to customer via email/phone.